Terms & Conditions

Terms and Conditions

Email [email protected]

VAT At the current rate is included in all prices quoted
Delivery within the UK is charged on all orders as shown within this site. The delivery costs may vary dependent on promotional offers but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the delivery costs as quoted. Delivery on Overseas orders are calculated separately. The ordering system does not calculate this charge but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.

In the rare event that any goods are received faulty, we will happily exchange them or refund them in full (if you would prefer) including postage, if they are returned within 7 days in the original packaging. Please keep all packaging and any enclosures (such as guarantee, instructions etc.) as refunds can not be made without them. Quantities are always double checked during the packing process, any shortages or discrepancies must be notified within 3 days of receipt.

We describe all our products as clearly as possible, please check our item descriptions to make sure this is the product you are looking for, If you have ordered in error or changed your mind about the purchase, we will still happily refund it, as long as it is returned in as new resalable condition within 7 days of receipt (unused with all original packaging and guarantees) the postage will be deducted from the refund and you are liable for the return postage. We advise that you get a proof of posting (free from the post office) as the goods are your responsibility until they are received by us.

Any manufacturers guarantees (if applicable) are enclosed and are in addition to your statutory rights. Please keep any guarantees along with your invoice (enclosed with the packaging) as proof of purchase date, this is needed in case of any claims made with in the guarantee period.

We endeavour to post out all purchases with in 24 hours (same day where possible, excluding weekends and bank holidays), but if there is any delay you will be advised promptly with reasons.

Please email me if you have any questions and I guarantee to reply within 24 hours (excluding weekend & Bank Holidays).
Chris Smith
40 Church Street
Great Ellingham
NR17 1LE